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1.7 Based on 14 reviews
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  • Customers like
    • Final product looks great 1
  • Customers don't like
    • Way my problem was handled 2
    • Poor project management 1
    • Pulled a fast one on me 1
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You get what they give you, even if its not what you contracted for. -Our pool plaster color is not what the salesman presented, the tile on his board was black (Onyx) the plaster used is grey with some black specs in it. They are not the same. -Pool fixtures were supposed to blend into the plaster. As the plaster turned out grey both the black and the white fixtures (yes, they used two different colors) neither blends in. -Six foot deep end... Read more

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Anthony Sylvan Pool Review from Washington, District Of Columbia
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We contracted Anthony & Sylvan in October 2014 to replaster our 24000 gallon inground pool that they had built for the previous owners of our home in 2005. We also had them re-tile the waterline and waterfall as well as reset all coping around the pool perimeter. Work began in May of 2015, just after we opened the pool. The coping was reset no problem, and for the most part the tile work was done well. The plaster was done quickly and without... Read more

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(1) Let me start by saying I am still pissed after 10 years first of all when we did the pool layout with the Anthony and Sylvan contractor he took the plans to the town To get a permit to build the pool the town did not allow them to go so big so he took it upon himself to make other drawings of A smaller pool to get the permit for the construction of the pool that was a sneaky move because now I'm stuck with a smaller pool after measuring I... Read more

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Love my Anthony and Sylvan swimming pool. Guys were very professional, answered all my questions, stayed on time with the whole project!!! Ron DeLeo knows a lot about the industry, made all kinds of changes throught my project, never skipped a beat. Great guy, great company!!! I would highly recommend A&S

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Words cannot describe how frustrated I am with this company. We contracted for our pool over a year ago in order to get a spring installation. To date, our pool is not completed. While they laid out the pool in March and we were told 3 weeks to start, they actually didn't start until June. It has been delay after delay, excuse after excuse, and now we aren't even getting responses. And when it's brought up to the project manager, you get... Read more

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They came and put a new pump and motor and I tryed to vacuum my pool and I have no pressure no water is coming up in the hose not happy camper right now

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Anthony Sylvan built my pool 18 years ago and did a good job, but failed to deliver on time due to a lot of rain day delays, however  they compensated by delivering a  gift certificate to be used at their local store. They also had a custmere service department like every other major contractor or coorperation .  This spring i used them again for restoring  my pool  and had no problems with the subcontractors who... Read more

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I had Anthony Sylvan build my pool. The process took 6 months longer than they said it would. I am satisfied with the pool. My complaint is their customer service. I can NEVER reach them on the phone. When I do finally reach someone, they give me the run-around and seem reluctant to service their product. I would highly recommend you seek a quality local pool builder, as I expect you would get better service. I would never recommend... Read more

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Horrible customer service. Sales people are irreponsible and do not follow through. They fail to keep appointments and misrepresent thenselves. Quality is poor and expensive

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No response to my letter... Dear Executive, Let me tell you about my recent experience from a long time owner (2 pools) And huge referrer. I called to arrange my opening and closing for this year. My opening was yesterday. Prior to that I called to arrange payment for both ($1000). That gave me a discount. The technician came yesterday and left my pool dirty. "You didn't arrange a cleaning beforehand" my fiancé was told since I was at work.... Read more

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