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1.2 Based on 8 reviews
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Horrible customer service. Sales people are irreponsible and do not follow through. They fail to keep appointments and misrepresent thenselves. Quality is poor and expensive Add comment

No response to my letter... Dear Executive, Let me tell you about my recent experience from a long time owner (2 pools) And huge referrer. I called to arrange my opening and closing for this year. My opening was yesterday. Prior to that I called to arrange payment for both ($1000). That gave me a discount. The technician came yesterday and left my pool dirty. "You didn't arrange a cleaning beforehand" my fiancé was told since I was at work.... Read more

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I am extremely disappointed with them. They seem to think that nobody works and they can pop in and work on pool whenever. They never answer phone calls! Never return messages left. I have had a giant hole in my backyard since October 2015, it is now May 2016. NOT FINISHED YET! Nobody seems to care about the consumer. They have my entire payment and i have a hole in the ground. I have cried a lot up to this point and again today! Read more

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We are writing to inform consumers of the poor workmanship of out $65,000 Anthony Sylvan pool. We contracted with Anthony Sylvan in 2007 and the pool was completed in November then closed for the season. We first swam in the pool summer 2008. The following year our tiles started to fall off and we had our tile guy fix them because it was only a few. The following summer it continued to happen and we decided to contact Anthony Sylvan to come... Read more

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Today I received a mailing from AnthonySylvan, which stated 'built for life'. Although my 10 year old gunite pool was demolished in 2005, I still have bad memories of my experience with the company. Although the pool's warranty stated the pool was guaranteed to hold water, my pool leaked from day 1. It was eventually determined that there was a crack in the wall behind the tile line. After much back and forth with the company, I was informed... Read more

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Our Anthony and Sylvan Pool is 10 years old and has had 2 major leaks during this time. Getting the warranty service for both leaks was a tremendous headache. The most recent leak started 2 years ago this month (11/2015) and it took almost 18 months to get the warranty work completed. Once it appeared to be fixed, the repair work on the pool deck started to come loose. It took another 2 months and 3 tries to get the pool deck correct and now the... Read more

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Horrible.. Dont let them sell you. Neighbor still isnt finished after monthd. They tapped into my water to the tune of almost 600 bucks without even telling me. Sending them the bill now... Sorry company that outsources like the others. Do not let them sell you! Add comment

I must say this is been the absolute worst experience I've ever had with a contractor and regret using this company. First of all they tell you that their employees are on staff and they are not ...they use mostly subcontractors.. Who don't show up on the right date and don't return phone calls . Their salesman will keep your great lipservice and tell you how wonderful they are but in reality he over cells and they wait on that delive... Read more

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Anthony Sylvan - Punctured plumbing not repaired
1 of 2

Anthony and Sylvan punctured plumbing line during construction, failed to investigate when I complained leading to lots of cleaning and damage to Nature 2 cartridge, filter, etc. Still won't own up to this damage or other problems. Is this the kind of company you want building your pool/ They have 1 contractor serving multiple states so he never sees most of the projects and project managers are also rarely there. Just the subs who don't... Read more

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Me experience ended in the showroom with the arrogant money hungry elitist salesman who spoke down to me because he assumed I couldn't afford their overpriced poorly constructed piece of ***×! Add comment

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